When you start XPoint it will try to connect to the IP address associated with the Tier currently pointed to in the Tier ID field of the Configure>AdvXP Setup form. Check that XPoint is pointing to the correct Tier by selecting Configure-AdvXPSetup from the XPoint menu and making sure that the Tier ID is set to 1.

Check that your PC’s IP address is on the same subnet as the Bridge or WheatNet. For example, if your Bridge is at 192.168.1.160 then your PC must be on 192.168.1.xxx.

There are two ways to accomplish this:

If you are comfortable using FTP then FTP to the router’s Tier1 IP address and edit the XP_net.txt file as required using Notepad or any basic text editor. Do not edit in Word or Word Pad. Do not add spaces or modify the format of the file. When you are finished, upload the file back to the router and re-boot.

You can also use Wheatstone’s WsNetServer application to automatically find the router. Edit as required, and when you click OK you will be prompted to re-boot the router. Leave WsNetServer open until the router is re-booted.

Gibraltar Network systems use a 100-Base-TX Ethernet network. Primary traffic types are TCP, UDP, and FTP. Most small to medium systems (10 surfaces) work well connected to a simple unmanaged Ethernet switch. We recommend managed switches for larger systems

This can happen in a Gibraltar Network system when there are inter-tier bandwidth limitations. First, the source and destination of the attempted crosspoint would have to be in different tiers for this to show up. A quick check to verify if the problem is bandwidth-related is to disconnect a crosspoint between the two tiers and then attempt the desired crosspoint again. If it can now be made, then the problem is indeed related to tier-to-tier bandwidth. Consult the factory to determine the best way to alleviate this situation.

Wheatstone products support a selectable, fixed output sample rate of 44.1kHz or 48kHz.

All AES input cards are fitted with premium quality sample rate converters that accept audio source sample rates up to 96kHz. The SRC on the input will re-clock the source to the system's output sample rate.

You can hot swap any audio, logic, or DSP card. CPU and QAT cards should not be hot swapped. Most system configurations allow you to power down the Primary rack in the extremely rare event of a CPU or QAT card failure. Prudent installations should always employ a method to bypass the router for maintenance.

Never hot swap a fader module. Control surfaces will continue to play out audio while powered down (neat, huh?) so it is very easy to power down, disconnect the panel’s single ribbon cable, connect the replacement panel, and power up.

No. Wheatstone products run independent of a PC. The PC is strictly used for configuration and backup purposes.

Yes. The Gibraltar Network and Wheatnet IP are both capable of splitting both analog and AES signals into mono without wasting any IO resources in the system.

Yes, using the Wheatstone Event scheduling software Salvos can be scheduled, and run based on that schedule.